Terms of Use

The Heal Alchemy is a brand operated by Sakshi Kulkarni from Pune, Maharashtra, India. The Heal Alchemy is not represented on this website as an incorporated company or registered proprietorship.

You can contact The Heal Alchemy at hello@thehealalchemy.com, +91 9359739437, or through https://www.thehealalchemy.com/.

You must be at least 18 years old to submit a booking, purchase an offering or receive a paid service from The Heal Alchemy. Paid services are not offered to minors, including with guardian consent.

By proceeding, you confirm that your information is accurate and that you are legally capable of entering into an agreement.

The Heal Alchemy may offer spiritual guidance, personal insight, tarot and intuitive readings, astrology-related guidance, numerology, palmistry, guided meditation, crystal-related or other wellness offerings, personal or career guidance, digital reports, educational content and physical products described on the website.

The availability, content, duration, mode, price and scope of an offering are those displayed or communicated when you submit your request. Offerings may be added, removed or revised prospectively.

Spiritual, intuitive, wellness and guidance offerings are subjective. They do not guarantee an outcome and do not replace medical, mental-health, legal or financial services.

Submitting the booking form creates a booking request, not an automatically confirmed appointment. A requested time is confirmed only when The Heal Alchemy sends an explicit confirmation through WhatsApp, email or another agreed channel and, where applicable, receives the disclosed booking amount.

Availability shown on the website may change before confirmation. If a selected time is unavailable, The Heal Alchemy may offer an alternative.

Some sessions may require a fixed booking amount and other sessions may be postpaid. When required, the booking amount is credited toward the total session price. Its amount and payment timing will be disclosed before payment or confirmation.

Prices are stated in Indian Rupees unless indicated otherwise. Any compulsory charge will be disclosed before payment. The Heal Alchemy does not currently add GST to listed prices. If applicable tax obligations change, taxes will be disclosed prospectively.

The website does not currently process online payments. Payment instructions may be shared separately after a booking request. If online payment facilities are introduced, the relevant charges and terms will be disclosed before use and the Privacy Policy will be updated where necessary.

You are responsible for using an authorised payment method and providing accurate payment information.

• Cancellations made at least 24 hours before a session qualify for a refund of amounts paid above the disclosed booking amount. The booking amount remains non-refundable.
• Cancellations made within 24 hours are generally non-refundable.
• One complimentary reschedule may be requested at least three hours before the scheduled start, subject to availability and confirmation.
• A 15-minute grace period applies to late arrival.
• Completed sessions are generally non-refundable, subject to applicable law.
• If The Heal Alchemy cancels and no acceptable reschedule is agreed, all amounts paid for that booking will be refunded.

The complete conditions and exceptions appear in the Refund Policy.

• Provide accurate booking and contact information.
• Join or arrive on time and use a safe, private environment appropriate for the session.
• Ensure your device and connection are suitable for an online session.
• Communicate respectfully and avoid abusive, threatening, discriminatory, sexual, unlawful or unsafe conduct.
• Make your own decisions and seek qualified professional advice when required.
• Inform The Heal Alchemy promptly if you cannot attend.

The Heal Alchemy may refuse, pause or discontinue a session where conduct is abusive, unsafe, unlawful, inappropriate or outside the reasonable scope of the offering. Refund eligibility will depend on the facts, the Refund Policy and applicable law.

Sessions may be offered online or in person. Online sessions depend on third-party communications services and internet connectivity. For a technical interruption, the parties will first make reasonable efforts to continue or reschedule the affected portion.

Neither you nor The Heal Alchemy may record a session unless every participant has given prior written consent. Any permitted recording may be used only for the purpose agreed in writing.

Personal information is handled as described in the Privacy Policy. The Heal Alchemy will use reasonable care with information shared during enquiries and sessions, but confidentiality remains subject to legal requirements, safety concerns, service-provider processing and the practical limits of electronic communication.

The Heal Alchemy will not publish your testimonial, name, photograph, message or session experience as promotional material without your explicit permission. Permission is separate from accepting these Terms and may be withdrawn for future use.

Where physical products are offered, the product description, price, material information, delivery information, care instructions and applicable restrictions displayed at purchase form part of the transaction. Colours, natural patterns, sizes and appearance may vary reasonably, particularly for handmade or natural materials.

Spiritual descriptions of crystals, ritual items or similar products describe traditional or subjective beliefs and do not constitute medical claims or guaranteed results.

Personalised reports and digital deliverables are prepared for the customer identified in the order. Delivery time and format will be communicated when the order is accepted. Returns and refunds are governed by the Refund Policy.

Unless otherwise stated, original website content, card descriptions, reports, session materials, videos, logos, graphics and designs created for The Heal Alchemy are owned by The Heal Alchemy or used with permission and are protected by applicable intellectual-property laws.

You may access website content and share a purchased personalised report for personal, non-commercial purposes. You may not reproduce, modify, scrape, resell, republish or commercially exploit The Heal Alchemy content without prior written permission. Third-party materials remain the property of their respective owners.

• Do not interfere with the website, database, booking availability, security controls or administrator functions.
• Do not submit false bookings, impersonate another person or provide information without authority.
• Do not attempt unauthorised access, automated extraction, malicious-code distribution or denial-of-service activity.
• Do not use website content for unlawful, misleading, abusive or commercially infringing purposes.

The Heal Alchemy may restrict access where reasonably necessary to protect the website, its users or the business.

The website may link to or use independent services such as Supabase, WhatsApp, Gmail and YouTube. Those services have their own terms and privacy practices. The Heal Alchemy is not responsible for their independent content, availability or practices, except where responsibility cannot lawfully be excluded.

Experiences and results vary. The Heal Alchemy does not guarantee predictions, healing, protection, relationship outcomes, career results, financial outcomes or any other specific result. Read the Disclaimer before relying on an offering.

To the maximum extent permitted by law, The Heal Alchemy will not be liable for indirect, incidental, special or consequential loss. Where liability may lawfully be limited, aggregate contractual liability for a claim will not exceed the amount paid for the specific offering giving rise to that claim.

Nothing in these Terms excludes liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, breach of a non-excludable statutory duty, or a consumer right that cannot lawfully be excluded or limited.

Neither party is responsible for delay or failure caused by circumstances reasonably outside its control, including serious illness, natural events, government restrictions, power or internet failure, or material failure of a communications platform. If a booking cannot proceed, The Heal Alchemy will offer an appropriate reschedule or refund consistent with the Refund Policy and applicable law.

These Terms are governed by the laws of India. The parties should first attempt to resolve a dispute through written communication and may use mediation where appropriate and mutually agreed.

Subject to rights and forums available under mandatory law, courts of competent jurisdiction in Pune, Maharashtra will have jurisdiction. Nothing prevents a consumer from using a consumer commission or another forum available under applicable law.

The Heal Alchemy may update these Terms prospectively. Changes will not remove rights already accrued under an accepted booking or purchase unless required by law or agreed with you. If any provision is held invalid, the remaining provisions will continue to apply.

For questions, complaints or dispute-resolution requests, contact Sakshi Kulkarni, Grievance Contact, at hello@thehealalchemy.com or +91 9359739437. The Heal Alchemy aims to acknowledge complaints within 48 hours and work to resolve them within one month.