Who We Are
The Heal Alchemy is a brand operated by Sakshi Kulkarni from Pune, Maharashtra, India. In this Policy, The Heal Alchemy, we, us, and our refer to Sakshi Kulkarni operating The Heal Alchemy brand.
For privacy questions or requests, contact Sakshi Kulkarni, Privacy and Grievance Contact, at hello@thehealalchemy.com or +91 9359739437.
Scope of This Policy
This Policy applies to personal information collected through The Heal Alchemy website, booking forms, contact form, newsletter and early-access forms, session-related communications, and communications through email or WhatsApp.
Third-party websites and services have their own privacy practices. This Policy does not control how those third parties independently process information.
Information We Collect
The information we collect depends on how you interact with The Heal Alchemy.
- Booking information: your name, WhatsApp number, selected service, duration, mode, date, time, price and booking status. Email address, date of birth and your intention are optional unless clearly stated otherwise.
- Contact enquiries: your name, email address, message and any optional path of interest.
- Mailing-list and early-access information: your email address and subscription date.
- Testimonials: approved testimonial text, display name and general location, but only with explicit permission.
- Limited technical information: browser or device information, IP address, request logs and timestamps that may be processed to deliver, secure and troubleshoot the website.
- Website analytics information: pages visited, referral sources, interactions and browser or device information processed through Google Analytics and Vercel Web Analytics to understand website usage.
- Your light or dark theme preference, which is stored locally on your device.
Please do not submit medical records, government identification numbers, bank credentials, passwords, or other information that is unnecessary for your request.
YouTube and Embedded Content
The website displays YouTube content and retrieves public channel or video information through YouTube services. If you play an embedded video or interact with YouTube content, Google or YouTube may receive technical and usage information and may use cookies or similar technologies under their own terms and privacy policy.
Website Analytics and Cookies
The website uses Google Analytics to understand how visitors find and use the website and to improve its content and experience. Google Analytics may use cookies or similar technologies and process technical and usage information under Google's privacy practices.
The website also uses Vercel Web Analytics for aggregated traffic statistics, including page views, referral sources, general location and browser or device information. Vercel Web Analytics does not use third-party cookies for visitor tracking. Vercel processes this information under its own privacy practices.
We do not intentionally send booking details, contact-message contents, email addresses, phone numbers or dates of birth to Google Analytics or Vercel Web Analytics as analytics event data.
You can manage cookies through your browser settings or use Google's Google Analytics opt-out browser add-on. Blocking analytics does not prevent you from using our booking or contact forms.
How We Use Information
- To receive, review, confirm, reschedule and administer booking requests.
- To communicate through WhatsApp or email about a requested service.
- To respond to enquiries and provide customer support.
- To maintain booking availability and prevent conflicting appointments.
- To send newsletters or early-access updates when you have separately subscribed.
- To publish a testimonial only after explicit permission.
- To operate, protect, maintain and troubleshoot the website and administrative systems.
- To understand website traffic and usage and improve website content and navigation.
- To prevent misuse, fraud, security incidents or unlawful activity.
- To maintain records required for accounting, disputes, legal obligations or legal claims.
Depending on the context and applicable law, information is processed with your consent, to act on your request, to provide an agreed service, or to meet a legal obligation. Withdrawal of consent does not invalidate processing that was lawful before withdrawal.
Optional and Personal Disclosures
Your optional intention, contact message or session communication may contain personal information. Share only what is reasonably necessary.
The Heal Alchemy is not an emergency service. Do not use our forms or messages to seek urgent medical or mental-health assistance. If you are at immediate risk or experiencing an emergency, contact local emergency services or an appropriately qualified professional.
International Processing
Some service providers may store or process information outside India. Where cross-border processing occurs, The Heal Alchemy will take reasonable steps appropriate to the information and comply with applicable restrictions or requirements.
How Long We Retain Information
- Booking and session-administration records: up to three years after the last relevant interaction.
- Contact enquiries: up to two years after the enquiry is closed.
- Newsletter and early-access details: until you unsubscribe or withdraw consent.
- Approved testimonials: until permission is withdrawn or the testimonial is no longer used.
- Transaction, complaint, dispute and legal records: for the period required by law or until the matter is finally resolved.
Information may be deleted or anonymised earlier when it is no longer reasonably needed. A longer period may apply where required for accounting, fraud prevention, safety, dispute resolution or another legal obligation.
Security
The Heal Alchemy uses reasonable administrative and technical measures intended to protect personal information, including database access controls that restrict customer records to authenticated administrative users.
No website, database, email service or internet transmission can be guaranteed to be completely secure. Contact us promptly if you believe information submitted to The Heal Alchemy has been accessed or used without authorisation.
Your Choices and Rights
Subject to applicable law and appropriate identity verification, you may ask The Heal Alchemy to take the following actions.
- Explain whether and how your personal information is processed.
- Provide access to information associated with you.
- Correct or update inaccurate or incomplete information.
- Delete information that is no longer needed, unless retention is required or permitted by law.
- Withdraw consent for consent-based processing.
- Stop promotional communications.
- Address a concern about how your information has been handled.
Send a request to hello@thehealalchemy.com with enough information to identify the relevant records and verify that the request is genuine. The Heal Alchemy will respond within the period required by applicable law and may retain limited information where legally necessary.
Adults Only
The website and paid services are intended only for individuals aged 18 years or older. The Heal Alchemy does not knowingly accept bookings from or provide paid services to minors, including with guardian consent.
If we learn that a minor has submitted personal information, we will take reasonable steps to remove it, subject to legal retention requirements.
Third-Party Links
The website may link to WhatsApp, YouTube, social platforms or other third-party services. Your use of those services is governed by their own terms and privacy practices. Review those policies before providing information directly to them.
Changes, Questions and Complaints
This Policy may be revised when services, providers, practices or legal obligations change. The latest version will display an updated date. Where a change materially affects previously collected information, any additional notice or choice required by law will be provided.
Contact Sakshi Kulkarni, Privacy and Grievance Contact, at hello@thehealalchemy.com. The Heal Alchemy aims to acknowledge consumer complaints within 48 hours and work to resolve them within one month, subject to the nature of the matter and applicable law.