Refund & Returns

Some services may require a fixed booking amount before confirmation, while other services may be postpaid. If a booking amount applies, The Heal Alchemy will disclose it before payment or confirmation. The booking amount is credited toward the total session price.

Unless The Heal Alchemy cancels the session or applicable law requires otherwise, the disclosed booking amount is non-refundable because it reserves the appointment time and supports booking administration.

• The disclosed booking amount remains non-refundable.
• Any amount paid above the booking amount will be refunded.
• If no payment was made, no refund is due. If the session was entirely postpaid, no cancellation refund is involved.

Cancellations made less than 24 hours before the scheduled start are generally non-refundable. This includes the booking amount and any additional amount already paid.

The Heal Alchemy may consider a genuine emergency individually, but an exception is not guaranteed and does not create an obligation to offer the same exception in another case. Statutory consumer rights remain unaffected.

You may request one complimentary reschedule by contacting The Heal Alchemy at least three hours before the scheduled start time.

• A new time is subject to availability.
• The change is effective only after The Heal Alchemy confirms it.
• Only one complimentary change is included for that booking.
• A further change may be treated as a cancellation and a new booking.
• Requests made less than three hours before the start may be declined.

Genuine emergencies may be considered case by case.

A grace period of 15 minutes is provided. If you do not attend, do not give prior notice, or arrive more than 15 minutes late, the session may be treated as forfeited and will generally not qualify for a refund or reschedule.

If a shortened session can proceed after a late arrival, it will normally end at the originally scheduled time so later bookings are not affected.

If The Heal Alchemy cancels a confirmed session, you may choose a mutually acceptable rescheduled time or a full refund of every amount paid for that session, including the booking amount.

If The Heal Alchemy proposes a material change and no suitable alternative can be agreed, the same full-refund option applies.

Completed sessions are generally non-refundable because the booked time and service have been provided. This does not remove a remedy available where a service was not supplied with legally required care, materially differed from what was agreed, or where a refund is otherwise required by law.

Dissatisfaction with a subjective interpretation, prediction or outcome does not by itself establish that a service was defective or create a guaranteed right to a refund.

Personalised digital reports, readings and similar deliverables are generally non-refundable after delivery has started. Before delivery starts, cancellation eligibility will be assessed according to the order status, any disclosed booking amount and applicable law.

• A correction, replacement or other reasonable remedy may be offered if the wrong file or report is delivered.
• A remedy may be offered if the delivered file is materially incomplete or technically unusable.
• A remedy may be offered if the deliverable materially differs from the accepted order.
• Any remedy required by applicable law remains available.

Unless a product page states a longer period, you may request a voluntary change-of-mind return for an unopened and unused physical product within seven days of delivery.

The product should be returned in its original condition and packaging with proof of purchase and all included materials. Opened, used, activated, personalised, perishable or tampered products may not be returned for change of mind where hygiene or safety is relevant, except where law requires otherwise.

For an approved change-of-mind return, the customer pays return shipping. The original delivery charge is generally non-refundable.

Report a damaged, defective or incorrect product within 48 hours of delivery by emailing hello@thehealalchemy.com. Include your name, order details, a description of the issue and clear photographs where reasonably possible.

After assessment, an eligible claim may receive a replacement, repair where appropriate, or refund. The Heal Alchemy will bear reasonable return-shipping costs and refund relevant delivery charges for a product confirmed to be damaged, defective or incorrect, or where required by law.

The 48-hour reporting request helps investigate delivery issues promptly. It does not remove rights that cannot be limited under applicable law.

Before sending a product back, contact hello@thehealalchemy.com and wait for return instructions. Unauthorised returns may be delayed or may not reach the correct return location.

For change-of-mind returns, the customer is responsible for secure packaging and avoidable damage during return transit. A trackable delivery method is recommended.

Once a refund is approved, The Heal Alchemy will initiate it using the original payment method or another method agreed with you. Approved refunds are generally processed within 7-10 business days. A bank or payment provider may require additional time to credit the amount.

If an online payment gateway is introduced later, a separately disclosed gateway or processing charge may be non-refundable only to the extent permitted by law. No undisclosed deduction will be made.

Contact hello@thehealalchemy.com or +91 9359739437. Include your name, booking or order details, scheduled date where relevant, the reason for the request and supporting material. A request is not approved until The Heal Alchemy confirms it in writing.

Consumer complaints may be sent to Sakshi Kulkarni, Grievance Contact, at hello@thehealalchemy.com. The Heal Alchemy aims to acknowledge complaints within 48 hours and work to resolve them within one month.